Connectivity problems could be resolved soon in Cranbrook

PUBLISHED: 12:15 22 November 2017

(c) Stockbyte

Connectivity problems in Cranbrook phases 3 and 4 could be resolved soon.

Some residents – particularly those in phase 4, where homes have been built by Persimmon – have been without internet connection for anything up to four months. Cranbrook Town Council (CTC) says that it’s been trying to establish the cause of the problem and how long it might take to resolve.

“We have now heard back from Persimmon that all their works are complete for connectivity and ready to be enabled by BT and Virgin,” said a CTC spokesperson.

BT has been investigating the issues and has apologised to customers. “We are sorry for the delay in the roll-out of fibre broadband to this site,” said a spokesperson. “This was a specific issue with the planning and civil engineering, which has now been resolved.

“Engineering work is now well under way, with many premises now able to place orders for ultrafast broadband. Engineers will continue to work as quickly as possible until the network is fully completed.”

CTC also says that it’s been informed by Persimmon that Virgin needs to complete some extra work on site. The work was due to take place earlier this week. “We are told, after that, residents should be able to sign up for services, and we believe compensation will be offered to residents who have been disadvantaged.”

Households struggling to get connected should contact Cllr Kim Bloxham (kim.bloxham@cranbrooktowncouncil.gov.uk).

Other News Stories

Saturday, February 17, 2018

An earthquake has been felt by people in Devon this afternoon.

Read more
Saturday, February 17, 2018

Catch our round-up of photos sent in by our readers.

Read more
Friday, February 16, 2018

An Exeter Chiefs star cut the ribbon to officially open Honiton Community College’s new sports building.

Read more
Friday, February 16, 2018

A medal and certificate from the early 1900s awarded to a heroic sailor is to be auctioned in Honiton.

Read more
Friday, February 16, 2018

Music stars Chase and Status, Jess Glynne and Razorlight are set to headline Oceanfest18 at Croyde from June 15-17.

Read more
Friday, February 16, 2018

Police say the Old Chard Road is currently blocked in both directions.

Read more
Friday, February 16, 2018

The family of a man who ‘touched the lives and hearts of those around him’ have paid tribute after he died in a collision near Honiton.

Read more
Thursday, February 15, 2018

A call has been made to landlords of unoccupied shops in Honiton to consider reducing rental charges to bring new businesses to the town.

Read more
Thursday, February 15, 2018

Lyme-born Georgia Robson has enrolled as shore crew and is now attending regular training sessions at the lifeboat station on the Cobb.

Read more
Thursday, February 15, 2018

Police have shed more light on an incident which saw a motorist lead officers on a 40-mile chase through Somerset before being arrested in Honiton.

Read more

Local Weather

Overcast

Overcast

max temp: 10°C

min temp: 6°C

Useful Links

Facebook
Twitter
Photo Orders
Family notices
Reader Travel

Family Notices 24

Devon Freewheelers

Devon Freewheelers

Read Online

Image
Read the Cranbrook Herald e-edition E-edition
HOT JOBS

Show Job Lists

Local business directory

Cranbrook's trusted business finder

Find planning applications