Connectivity problems could be resolved soon in Cranbrook

PUBLISHED: 12:15 22 November 2017

(c) Stockbyte

Connectivity problems in Cranbrook phases 3 and 4 could be resolved soon.

Some residents – particularly those in phase 4, where homes have been built by Persimmon – have been without internet connection for anything up to four months. Cranbrook Town Council (CTC) says that it’s been trying to establish the cause of the problem and how long it might take to resolve.

“We have now heard back from Persimmon that all their works are complete for connectivity and ready to be enabled by BT and Virgin,” said a CTC spokesperson.

BT has been investigating the issues and has apologised to customers. “We are sorry for the delay in the roll-out of fibre broadband to this site,” said a spokesperson. “This was a specific issue with the planning and civil engineering, which has now been resolved.

“Engineering work is now well under way, with many premises now able to place orders for ultrafast broadband. Engineers will continue to work as quickly as possible until the network is fully completed.”

CTC also says that it’s been informed by Persimmon that Virgin needs to complete some extra work on site. The work was due to take place earlier this week. “We are told, after that, residents should be able to sign up for services, and we believe compensation will be offered to residents who have been disadvantaged.”

Households struggling to get connected should contact Cllr Kim Bloxham (kim.bloxham@cranbrooktowncouncil.gov.uk).

Other News Stories

Yesterday, 16:00

Ashdown Caravan Park also wants to implement a storage compound for up to 30 caravans as part of a site extension.

Read more
Yesterday, 09:33

Neil Parish was shown first-hand the wide range of services available for customers designed to take the stress out of the demanding festive season.

Read more
Sunday, December 10, 2017

Catch our weekly round-up of readers’ pictures.

Read more
Sunday, December 10, 2017

The family of the man who oversaw the move of Seaton Primary School from its Fore Street site to its present location have paid tribute to him, following his death.

Read more
Saturday, December 9, 2017

Red Homes provided the kits to players in the college’s U14 football team, who went on to be crowned East Devon Schools’ champions.

Read more
Saturday, December 9, 2017

Debbie Foxford, based from Devon Bluebird Care’s hub in Honiton, was announced as the winner at the glitzy ceremony in Bristol.

Read more
Saturday, December 9, 2017

A man is being supported by mental health professionals after spending hours on a bridge over the M5, leading huge delays in Devon last night (Friday).

Read more
Friday, December 8, 2017

There was a lot of jolly-ho-ho last night when Father Christmas came to Cranbrook to turn on the Christmas lights.

Read more
Friday, December 8, 2017

Alfie Madge went missing from School Lane in Honiton.

Read more
Friday, December 8, 2017

Enthusiastic people wanted to help bring its newly refurbished galleries to life.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 6°C

min temp: 4°C

Useful Links

Facebook
Twitter
Photo Orders
Family notices
Reader Travel

Family Notices 24

Devon Freewheelers

Devon Freewheelers

Read Online

Image
Read the Cranbrook Herald e-edition E-edition

Show Job Lists

Local business directory

Cranbrook's trusted business finder

Find planning applications