Connectivity problems could be resolved soon in Cranbrook

PUBLISHED: 12:15 22 November 2017

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Connectivity problems in Cranbrook phases 3 and 4 could be resolved soon.

Some residents – particularly those in phase 4, where homes have been built by Persimmon – have been without internet connection for anything up to four months. Cranbrook Town Council (CTC) says that it’s been trying to establish the cause of the problem and how long it might take to resolve.

“We have now heard back from Persimmon that all their works are complete for connectivity and ready to be enabled by BT and Virgin,” said a CTC spokesperson.

BT has been investigating the issues and has apologised to customers. “We are sorry for the delay in the roll-out of fibre broadband to this site,” said a spokesperson. “This was a specific issue with the planning and civil engineering, which has now been resolved.

“Engineering work is now well under way, with many premises now able to place orders for ultrafast broadband. Engineers will continue to work as quickly as possible until the network is fully completed.”

CTC also says that it’s been informed by Persimmon that Virgin needs to complete some extra work on site. The work was due to take place earlier this week. “We are told, after that, residents should be able to sign up for services, and we believe compensation will be offered to residents who have been disadvantaged.”

Households struggling to get connected should contact Cllr Kim Bloxham (kim.bloxham@cranbrooktowncouncil.gov.uk).

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